My service is suspended. What do I do?
Open "Services" and press the service. The top of the page says "This service is suspended." and, when there is one, the reason.
If the reason is an unpaid invoice
1. Open "Invoices" and pay the invoice (see the article "How do I pay an invoice?").
2. As soon as we record the payment, the service comes back. You do not need to do anything else.
If you have paid already, open a support ticket with the date and the amount of the transfer.
If the reason is something else
Open a support ticket from the page of the service ("Open a ticket about this service"). We will explain what happened and what is needed for it to come back.
While the suspension lasts, your files and data are not deleted.
If the reason is an unpaid invoice
1. Open "Invoices" and pay the invoice (see the article "How do I pay an invoice?").
2. As soon as we record the payment, the service comes back. You do not need to do anything else.
If you have paid already, open a support ticket with the date and the amount of the transfer.
If the reason is something else
Open a support ticket from the page of the service ("Open a ticket about this service"). We will explain what happened and what is needed for it to come back.
While the suspension lasts, your files and data are not deleted.
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