What should I write in a ticket to be helped quickly?
The more specific the first message is, the fewer questions we need to ask you.
Write:
1. Which domain or which service it is about. Also choose it under "Related service (optional)".
2. What you tried to do and what happened instead.
3. The exact error message, as you see it, and at which address it appears.
4. When it started and whether it happens always or only sometimes.
5. What changed shortly before (a new plugin, an update, a changed password, changed nameservers).
For a problem with e-mail also write the address that has the problem, whether it is about sending or receiving, and the bounce message you received, if there is one.
One matter per ticket: for a second, unrelated matter open a new ticket.
Never write passwords. If access to your account is needed, we will tell you how.
Write:
1. Which domain or which service it is about. Also choose it under "Related service (optional)".
2. What you tried to do and what happened instead.
3. The exact error message, as you see it, and at which address it appears.
4. When it started and whether it happens always or only sometimes.
5. What changed shortly before (a new plugin, an update, a changed password, changed nameservers).
For a problem with e-mail also write the address that has the problem, whether it is about sending or receiving, and the bounce message you received, if there is one.
One matter per ticket: for a second, unrelated matter open a new ticket.
Never write passwords. If access to your account is needed, we will tell you how.
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